At Digilux Marketing, we strive to ensure customer satisfaction with our printing and digital solutions. This Refund Policy outlines the terms and conditions under which refunds, returns, and cancellations are processed.
Refunds are available for products or services that are defective, damaged, or not as described. To be eligible, you must notify us within 7 days of receiving your order and provide proof of purchase.
Certain items and services are non‑refundable, including but not limited to:
To initiate a return, please contact our support team at info@digiluxmarketing.com. Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited back to your original payment method.
Orders may be cancelled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if processing has already begun.
For questions regarding this Refund Policy, please reach out to us at info@digiluxmarketing.com.
Last Updated: March 2026